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Commercial Outsource Relationship Manager

Relationship building, commercial acumen and a level of pragmatism. These are just some of the qualities we are looking for in our Commercial Outsource Relationship Manager.

Do you have a background in a Commercial environment? With the ability to build relationships and get the best out of people to really make a difference?

If this sounds like you, then we’d love to hear from you.

You will have responsibility for developing and maintaining the key commercial relationships with our Outsource Partners and their related contracts within our Home & Business Customer Services (CS) division. This will include handling interactions between the parties at various levels across internal and partner teams, ensuring transparency of communication, understanding each parties objectives and ensuring alignment of the contract and activity of the assigned Outsourced Partner with the CS strategy.

You are required to provide control over contract management including that of changes to contracts to support CS objectives (alongside Procurement), driving performance management in conjunction with operational areas, management of all day to day commercial arrangements associated with the assigned Partner,ensuring alignment to the agreed governance processes and meetings and developing and maintaining the partner relationship across multiple teams.

You will be the first point of contact for any escalated issues so you will need to be able to take an objective, unbiased approach to managing any queries.

What else are we looking for?
•Strong partner management and negotiation skills are essential
•You will have experience of working with or within an Outsource Partner in a commercial relationship/business partner role
•You'll have a deep understanding of budget formulation, management and control
•Passionate about customer experience and how having a Strategic Partner in place can balance both this and cost
•Good knowledge of call centre operations and associated contracts
•You will be highly motivated and have the self awareness to work to demanding targets and deadlines while maintaining a high degree of personal and team organisation and focus
•An understanding of financial procedures, budgeting and business planning
•A strong resilience and experience of operating in a challenging environment
•Love to be part of a team

What we offer our people
As well as a competitive salary and a great benefits package of up to £60,000 you will also have the opportunity to earn up to a 20% bonus, you will have access to a pension, healthcare and 25 days holiday, you’ll also get the opportunity to craft the future of our business. Along the way, we’ll give you all the support you desire to develop your skill set and achieve your long-term objectives.

To see the excellent range of benefits we offer to employees, please visit:

Equal Opportunities
We are committed to building a diverse and inclusive organisation and to valuing the contribution that our employees make. We welcome and respect differences in culture, background, working style, education and other less obvious differences.

Our Company
npower is one of Britain’s leading energy companies, and is part of the innogy SE group. We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South-West, Midlands, North and The North-East of England. Every year, we issue over 22 million bills and answer around 2 million phone calls.

npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Job Segment: Relationship Manager, Manager, Sustainability, Supply, Procurement, Customer Service, Management, Energy, Operations

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