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Specialist - Credit Control


Have you come from a B2B collections background? Do you have a working knowledge of dealing with complex customer queries? Are you are keen to make your next role in a credit control environment? If so, we want to hear from you.

We are looking for a Collections Specialist to join the team where you will report into the Operations Manager. In this role, you will take end to end ownership of resolving these complex queries for our business customers. You will use a variety of communication methods and skills to negotiate settlements as well as the collection of medium to high value debt. Working as part of a team you will work towards business targets and deadlines where you will have responsibility for servicing a portfolio of clients to deliver cash, bad debt and profit targets.                                                    

Required skills and experience

  • B2B Collections experience
  • Excellent verbal and written communication skills
  • Influencing skills at all levels
  • Working towards and meeting targets
  • Phenomenal teammate                                                                                    


What we offer our people                                                                                                

As well as a starting salary of £26,503 and impressive benefits package, including 23 days holiday, access to the site gym and canteen, you will also have the ability to opt in to various benefits including purchasing extra holiday, childcare vouchers and healthcare. You’ll also get the opportunity to craft the future of our business. Along the way, we’ll give you all the support you desire to develop your skill set and achieve your long-term objectives.                                                                                                                


Equal Opportunities                                                                                                                 

We are committed to building a diverse and inclusive organisation and to valuing the contribution that our employees make. We welcome and respect differences in culture, background, working style, education and other less obvious differences.                                

To see the excellent range of benefits we offer to employees, please visit:                                           


Our Company                                                                                                                     

npower is one of Britain’s leading energy companies, and is part of the innogy SE group. We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South-West, Midlands, North and The North-East of England.     Every year, we issue over 22 million bills and answer around 2 million phone calls. npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Job Segment: Credit, Sustainability, Supply, Finance, Energy, Operations

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