Field Team Manager - St Albans

£34,000 - £36,753 (depending on qualifications and background), car allowance (£400pm), 10% bonus opportunity

Could you be our next Meter Installation Field Manager? We’re looking for a dedicated and reliable professional with a background in meter installations and leadership for this exciting opportunity, you must also be dual fuel qualified.

Are you passionate about your team delivering excellent customer service whilst maintaining an excellent health, safety and wellbeing record and high performance?

If so we have a phenomenal opportunity to join one of the UK’s most recognised brands, in a role that offers diversity where every single day is different.

You will lead and build a team capability to deliver an effective gas and electrical meter installation and repair service. You will manage resources and projects effectively to meet business objectives that include direct and indirect labour.

Role description

• You will be responsible for ensuring the Health, Safety and wellbeing of our workers and customers as well as providing accurate reporting to senior management and internal and external customers
• You will manage and develop your team, ensuring that they achieve performance targets by utilising the resources available effectively
• You will drive a positive customer experience including all relevant regulatory requirements, i.e. energy efficiency advice, identification and implementation of continuous improvement
• We want you to handle Employee Relations issues (e.g. grievances) and investigate and appropriately respond to customer complaints
• You will provide technical support and advice in a variety of multi-site meter installation situations, including domestic and business, as well as auditing individual performance.
• You’ll participate in an out of hours duty roster

What qualifications and experience do I need?

We are seeking trained electrical professionals who possess the following experience and qualifications:

• You must be Dual Fuel - Gas and Power Qualified to undertake Smart gas and electric domestic meter installation, with demonstrable knowledge and experience
• Demonstrable experience of performance management and coaching/ mentoring
• Previous Operational management experience including remote field team management is essential, ideally from customer installations background

• A recognised Health and Safety Qualification would be desirable, i.e. IOSH, NEBOSH or demonstrable H&S management experience
• Excellent customer services skills
• A valid Driving Licence is required for this role, as is a Criminal Record check

What we offer our people

As well as a competitive salary of £30,600 - £36,753 (depending on qualifications and background), location supplements where applicable, an impressive benefits package which includes car allowance (£400pm), 10% bonus opportunity, a great company pension and 20 days holiday initially. You’ll also get the opportunity to shape the future of our business, and along the way, we’ll give you all the support you desire to develop your skill set and achieve your long-term objectives.

To see the excellent range of benefits we offer to employees, please visit: https://www.npowerjobs.com/your-npower-your-benefits

Apply now for immediate consideration

Not ready to apply yet and/or have some questions? Please contact Rob on 07814 455097 to discuss in confidence.