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Team Manager

Are you an experienced Team Manager?  Do you have planning experience?  If so, we'd love to hear from you.  This is a permanent position.


In the role as Team Manager, you are responsible for the meter reading central work planning team, along with ensuring the effective delivery of team targets, through appropriate training delivery, workload monitoring and resource allocation. This also includes:


• Co-ordinating the day-to-day activities of team members to ensure workload is delivered to defined team targets
• Recruit, coach and develop individual team members to improve overall individual and team performance
• Take ownership of escalated or referred queries, to provide an appropriate response and prevent  further escalation
• Monitor and report on daily work in progress, taking appropriate action to ensure resources are correctly focused and performance standards are met
• Maintain a detailed knowledge of department procedures and update local working practices to ensure team activities are performed in accordance with specified company policy
• Design, organise and deliver formal operational training to own or other teams to ensure appropriate knowledge levels within the team
• Evaluate training delivered and verify team’s skill levels to ensure training is understood and applied to the workplace


Does this sound like something you can get your teeth into?


Skills and experience


• Excellent planning & organisation and skills
• You will have excellent communication & problem solving skills
• Confident approach and professional manner in order to deal with people at various levels of the organisation
• Willing to accept and have the flexibility to handle additional responsibilities


What we offer our people


As well as a starting salary of £23,000, increasing to £26,000, a pension, and 25 days holiday, you’ll also get the opportunity to craft the future of our business. Along the way we’ll give you all the support you desire to develop your skill set and achieve your long-term objectives.


To see the excellent range of benefits we offer to employees, please visit: https://www.npowerjobs.com/your-npower-your-benefits


Equal Opportunities


We are committed to building a diverse and inclusive organisation and to valuing the contribution that our employees make. We welcome and respect differences in culture, background, working style, education and other less obvious differences.


Our Company


npower is one of Britain’s leading energy companies, and is part of the innogy SE group. We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South-West, Midlands, North and The North-East of England. Every year, we issue over 22 million bills and answer around 2 million phone calls.


npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.
 


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