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Specialist Advisor

At npower, our customers are the priority. To ensure we deliver the best level of service possible we are looking for a dedicated and professional Specialist Advisor to join our team within npower Home & Business on a 6 month secondment with a view to becoming permanent.

What will you be doing?
Your main responsibilities will include -
• Specialist administrative support and/or training in the business movers process (i.e. change of occupancy)  to internal and external partners
• Management of the end-to-end business movers journey for npower Business’ customer base
• Protection of said customer base through fraud prevention and data protection
• Ensuring business plans are met by achieving set metrics

An important part of your role will be handling queries, and analysing and resolving a wide range of issues. You will liaise with other npower departments and third parties as necessary to provide an appropriate and acceptable resolution for the customer. You'll actively accept the customer’s application to move-in or move-out, make this a success and welcome the customer to npower. Where necessary you will chase customers and suppliers for outstanding information and act as a subject matter expert in the business movers process.

You’ll also be required to be a specialist point of contact in many areas including:
• Providing data analysis to address specific business movers issues
• Highlight specific areas for attention where opportunities for process improvements or risks exist
• Work with sales and service channels to ensure maximum volume of customers are moved-in or moved-out successfully and ensure maximum revenue is generated from the gross sales made through lead generation
• Investigate business movers issues and potential fraudulent activity and advise on solutions to both internal teams, external brokers and external customers
• Respond and own issues and queries raised by sales, service and customers relating to the business movers process
• Review complex contractual and registration data to communicate specific status of contracts on their journey to customers and sales channels

About you
To succeed in your new role, you will have excellent problem solving skills and attention to detail. You'll be dealing with a wide variety of queries, so fantastic analytical skills and strong social skills are a requirement. You will be capable of handling queries or objections from numerous teams, offering a fast resolution and ensuring our customers’ experiences are always positive at each stage of the interaction.

You’ll need to be organised, proactive and self-aware, working with multiple partners to achieve results, as well as providing insight to your manager on your own development and achievements. You’ll also need good IT skills as you will be accessing customer information and updating it throughout your working day.

If this sounds like you, we would love to hear from you!

What we offer our people
As well as a competitive salary of £23,511 and a great benefits package including pension, healthcare and 23 days holiday, you’ll also get the opportunity to craft the future of our business. Along the way, we’ll give you all the support you desire to develop your skill set and achieve your long-term objectives.

To see the excellent range of benefits we offer to employees, please visit: https://www.npowerjobs.com/your-npower-your-benefits

Equal Opportunities
We are committed to building a diverse and inclusive organisation and to valuing the contribution that our employees make. We welcome and respect differences in culture, background, working style, education and other less obvious differences.

Our Company
npower is one of Britain’s leading energy companies, and is part of the innogy SE group. We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South-West, Midlands, North and The North-East of England. Every year, we issue over 22 million bills and answer around 2 million phone calls.
npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.


Job Segment: Administrative Assistant, Sustainability, Supply, Data Analyst, Pre-Sales, Administrative, Energy, Operations, Data, Sales

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