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Senior Analyst - Risk and Control (Gov, Risk and Controls)

Do you have a background in Risk Management, with an eye for detail and the passion to make things better? Are you highly motivated and dynamic? If so, npower would love to hear from you.

We are looking for a Senior Analyst to support our dedicated Governance, Risk and Control (GRC) Management in the delivery of npower’s Risk and Control agenda within the Customer Operations GRC Team.

As a member of the GRC team, you will support the monitoring and performance measures through timely and accurate analysis and reporting. Identifying risks to Customer Operations key Customer metrics and highlight opportunities to improve through the development of appropriate controls.

You’ll have the opportunity to liaise with current points of contact with in other areas of the business including the Customer Operations Front Office and Compliance giving you an ideal platform to network and learn more about the business and gain confidence along the way.

Other responsibilities include
•You will investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer and take action to eliminate any future re-occurrence of the issue
•You'll report on and analyse the performance of specific processes, investigating process failures to recommend improvements and ensure effective delivery of team targets
•You will be participating in process change and implementation, finding opportunities for process improvement, conduct testing, produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements
•Reviewing existing and new departmental processes and team performance to identify operational training requirements and develop programmes to address those needs
•You will evaluate training delivered to ensure it is consistent with departmental procedures and that training is understood and applied to the workplace
•Providing expertise to functions on a number of end to end processes to raise control awareness within teams and ensure tasks are appropriately handled right first time
•You will provide scheduled feedback on workload prioritisation to team management, monitor progress and provide scheduled updates, including recommendations for workload conflict resolution, to ensure performance standards are met

Skills and Experience
•Qualification in Risk Management is preferred i.e. Management of Risk (MOR) or equivalent
•Strong Energy Industry knowledge and background
•PC literate – including PowerPoint, MS Excel, MS Word, MS Outlook and a range of in house systems
•Confident partner engagement
•Experience in a risk aware culture/organisation and understands the importance of controls

What we offer our people
As well as a competitive salary of up to £27,750 and impressive benefits package which includes pension, healthcare and 23 days holiday, you’ll also get the opportunity to craft the future of our business. Along the way, we’ll give you all the support you desire to develop your skill set and achieve your long-term objectives.

Equal Opportunities
We are committed to building a diverse and inclusive organisation and to valuing the contribution that our employees make. We welcome and respect differences in culture, background, working style, education and other less obvious differences.

To see the excellent range of benefits we offer to employees, please visit:

Our Company
npower is one of Britain’s leading energy companies, and is part of the innogy SE group.
We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South-West, Midlands, North and The North-East of England.
Every year, we issue over 22 million bills and answer around 2 million phone calls.
npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Job Segment: Risk Management, Supply, Sustainability, Business Process, Finance, Operations, Energy, Management

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